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Events
Where Johann is speaking and teaching
Johann Diaz shares the Service Revolution thinking at conferences, business schools and executive sessions. Here is what is coming up, and where he has spoken recently.
Coming up
Upcoming sessions
Service transformation at Henley Business School
Johann returns to Henley Business School to teach senior leaders how service creates growth, and why the Service Model has to be ready before AI can deliver value.
Further teaching session at Henley
Johann returns to Henley Business School on Friday 18 December 2026 for a further teaching session on service-led growth.
Recent talks
Past events
Digital Business Strategy workshop, MSc Digital and Technology Solutions
Guest session for Henley’s Digital Business Strategy module, on how organisations turn technology investment into better service and business outcomes.
AI didn’t break your organisation. Your Service Model was already broken.
Johann shared the pattern behind dozens of public AI failures and rollbacks. Not AI problems, but Service problems: no clear ownership, disconnected workflows and fragmented customer journeys. His message: service maturity comes before AI maturity.
Accelerating the Service Revolution
Guest teaching sessions with Henley Business School students and executives on service-led growth.
Speaker at ITSM18
One of Johann’s itSMF UK conference talks to the service management community.
Want Johann at your event?
Conference keynotes, business school sessions, leadership offsites and podcasts. Get in touch to check availability.
Copyright 2026 | End to End Service.
167-169 Great Portland Street, Fifth Floor, London, W1W 5PF
Copyright 2026 | End to End Service.
End to End Service The Copse, Farnborough, Hampshire, GU14 0QD