Where Johann is speaking and teaching

Name: Digital Business Strategy workshop, guest speaker
Start: 2026-06-22T10:45
Location: Henley Business School

Johann Diaz shares the Service Revolution thinking at conferences, business schools and executive sessions. Here is what is coming up, and where he has spoken recently.

Invite Johann to Speak Past Events

Johann Diaz speaking on stage at the itSMF UK ITSM18 conference in London

Coming up

Upcoming sessions

20Oct 2026

Henley Business School · Teaching session

Service transformation at Henley Business School

Johann returns to Henley Business School to teach senior leaders how service creates growth, and why the Service Model has to be ready before AI can deliver value.

Dec2026

Henley Business School · Date to be confirmed

Further teaching session at Henley

A second Henley session is planned for December. Details will be added here once confirmed.

Recent talks

Past events

22Jun 2026

Henley Business School · Guest speaker

Digital Business Strategy workshop, MSc Digital and Technology Solutions

Guest session for Henley’s Digital Business Strategy module, on how organisations turn technology investment into better service and business outcomes.

9Jun 2026

IRM UK Service Design Conference Europe · London

AI didn’t break your organisation. Your Service Model was already broken.

Johann shared the pattern behind dozens of public AI failures and rollbacks. Not AI problems, but Service problems: no clear ownership, disconnected workflows and fragmented customer journeys. His message: service maturity comes before AI maturity.

2025

Henley Business School