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Events
Johann Diaz shares the Service Revolution thinking at conferences, business schools and executive sessions. Here is what is coming up, and where he has spoken recently.
Coming up
Johann returns to Henley Business School to teach senior leaders how service creates growth, and why the Service Model has to be ready before AI can deliver value.
A second Henley session is planned for December. Details will be added here once confirmed.
Recent talks
Guest session for Henley’s Digital Business Strategy module, on how organisations turn technology investment into better service and business outcomes.
Johann shared the pattern behind dozens of public AI failures and rollbacks. Not AI problems, but Service problems: no clear ownership, disconnected workflows and fragmented customer journeys. His message: service maturity comes before AI maturity.
Guest teaching sessions with Henley Business School students and executives on service-led growth.
One of Johann’s itSMF UK conference talks to the service management community.
Conference keynotes, business school sessions, leadership offsites and podcasts. Get in touch to check availability.
