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Book Johann Diaz to speak
A strategic transformation speaker for senior business leaders. Johann shows why service, not technology, decides whether organisations grow, and what leaders must fix before AI can help.
About Johann
35+ years of making service work
Johann Diaz is the Founder and Chief Strategy Officer of Service Revolution Academy. For more than 35 years he has proved one idea inside some of the most demanding organisations in Britain: service is not the cost of doing business. Service is how a business grows.
He has worked as an operational leader, Customer Service Director, COO, transformation leader and senior advisor, inside organisations including HMRC, Unilever, Vodafone, BP, Diageo, E.ON, National Grid, Transport for London and Serco. He has also held roles with Securicor, Thorn EMI, Capgemini, ServiceNow, BMC and Deloitte.
He does not speak from theory. He speaks from having done the work, and leaves audiences with something they can act on straight away.
Signature talks
What Johann speaks about
AI didn’t break your organisation. Your Service Model was already broken.
Why so many AI rollouts fail, and why service maturity has to come before AI maturity.
Service is a growth engine, not a cost centre
How leaders use service to grow revenue from existing customers, reduce cost and lower risk.
Every function is working. Nobody owns Service end-to-end.
The hidden reason customers experience gaps, and how to design Service that joins up across the organisation.
Closing the ServiceGap
The gap between what you promise customers and what you can consistently deliver, and how to measure and close it.
Every talk can be tailored to your audience, sector and theme.
Formats
Where Johann has spoken
Trusted on stage and in the classroom
Recent stages include the IRM UK Service Design Conference Europe, itSMF UK and Henley Business School. See all events.
Book Johann for your next event
Send a short note with your event date, audience and theme. Johann will come back to you personally.
johann@service-revolution.com
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