July 2026

1st Edition

Exploring how AI and XaaS are reshaping modern service — from business operations and customer experience to AI-first operating models and the foundations needed for successful transformation.

2nd Edition

From AI that empowers people to AI that orchestrates service, this edition explores how organisations can connect technology, people and service foundations to deliver better outcomes.

3rd Edition

AI is moving into the core of service operations. This edition explores how organisations across field service, healthcare, banking and ITSM are using AI while confronting the need for stronger foundations, connected operating models and better governance.

4th Edition

This edition explores how organisations are using agentic AI to fulfil customer needs, transform frontline operations and scale AI responsibly — while highlighting why strong service foundations and governance matter more than ever.