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Industries / Utilities & Energy
Service Revolution for Utilities & Energy
Turn regulatory pressure into a service advantage.
Energy and water providers run some of the most complex service operations in the UK. Billing, metering, field work, networks and the contact centre all touch the same customer. When they work apart, complaints rise, costs climb and the regulator notices. We help senior leaders connect them into one service customers trust.
Where service fragments in utilities
The Service Revolution Framework® connects them.
Why utilities leaders work with us
What changes when service works as one
Fewer complaints
Fix the causes of repeat contact and escalation, not just the symptoms.
Regulator-ready service
Build service that stands up to Ofgem and Ofwat scrutiny and protects vulnerable customers.
Joined-up field work
Connect field teams, planners and the contact centre so jobs get done first time.
Lower cost to serve
Remove failure demand and duplicated effort between functions.
Customers don’t see your departments. They see one bill, one visit, one answer.
Proof
See the Service Revolution approach at work
Experience from inside the energy sector
Johann has led service transformation projects at E.ON and BP, and worked inside National Grid. He understands how retail, networks and field operations need to line up behind the customer.
See Johann’s background →Better service, lower operating costs
At HMRC, Johann’s service transformation experience helped the team better exploit its technology, and identify, quantify and realise how the wider organisation could deliver even better service while optimising operational costs.
More about Johann →Start here
ServiceGap diagnostic
25 questions, about 10 minutes. See where service is holding back your utilities business, with a personalised benchmark.
Take the diagnostic →Service-Led Business Growth
Take Johann’s 8-minute survey on growing revenue from existing customers through better service. Get the findings by email.
Join the research →ServiceGap Executive Briefing
A 20-minute briefing call with Johann Diaz on your organisation’s service priorities and next steps.
Book a briefing →Johann helped us achieve something we’d never done before, stand up a new way of working within a few short weeks, 100% focused around the quality of service we were delivering to our customer.
Rob Walker · IT Transformation Director, Serco
Connect with a specialist
Talk to Johann about service in utilities
Reserve a free 20-minute strategy call with Johann Diaz. Talk through your service priorities and leave with clear next steps.
See how AI is transforming service in utilities
Smart meter data, AI-assisted agents and predictive field scheduling are changing what good service looks like. The hard part is joining them up so customers feel the difference.
Industry-tested, board-trusted
Experience you can build on
FAQ
Utilities & Energy: common questions
How does Service Revolution Academy help utilities and energy companies?
We help senior leaders connect billing, metering, field operations, networks and customer contact into one service. The result is fewer complaints, lower cost to serve and a stronger position with the regulator.
Who is this for?
COOs, Customer Service Directors and transformation leaders in mid-sized energy, water and utility businesses across the UK, Ireland and EMEA.
Where should we start?
Start with the ServiceGap diagnostic. It shows where service is leaking value today and which fixes will pay back fastest.
Ready to fix service in utilities?
Start with a free strategy call with Johann, or take the ServiceGap diagnostic.
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Copyright 2026 | End to End Service.
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