How to spot when your service is broken.
Learn the key warning signs of a broken service model and how identifying them early can help improve performance, customer satisfaction, and business growth.
The robots have arrived. Don’t run for cover, because your jobs are probably going to be taken.
The UK labour force is around 34 million or so. Let’s suppose that, in 15 years’ time, robots have displaced 100 million jobs. That’s a multiple of the country’s labour force, with potentially huge numbers of jobs being lost.
Think carefully about what you do with the technology that’s becoming available to you.
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