It will actually be better when humans and machines start to work together and collaborate. There will come a tipping point when machines know more than we do.

Some of our businesses are not going to survive with the business models they’re using today. You won’t be able to fully exploit AI technologies until you’ve done some digital business transformation.

Please think about everything we’re doing today. It’s great to ask, “Can I automate it?” Brilliant! But actually, can I start to transform into much more of a service-based organisation? Because that’s where the business world will…