Why would you outsource one of your most intimate relationships with your customer?

We live in a world where we’ve still got outsourced service. Much of that was done from a purely financial perspective. From a service perspective, I was cringing. Why would you do this?

So, into that space come our robots. We can actually automate the processes now.

We may not need those third parties anymore. We’ve got always-on customer service representatives who don’t need feeding, who don’t even need talking to, and who should have great customer…